Terms & Conditions

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Ownership of the Website

All pages within the RSG website (the "Website") and any material made available for download are the property of RSG. This Website is protected by United States and international copyright and trademark laws. The Contents of the Website, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Website ("Content") may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes of authorized or approved in writing by RSG. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including images, text, page layout, or form) of RSG without our express written consent. Additionally, you may not use manual or automated software, devices, scripts, robots, spiders, other means or processes to access, "scrape", "crawl", retrieve, or index any portion of the Website or the Content.

OEM part numbers

Original equipment manufacturer (OEM) part numbers are given as a reference tool only. No inference or implication, beyond that of a useful reference tool, should be taken nor is intended. The products contained in this catalog are selected by RSG as replacement parts for the identified original equipment. These replacement parts are not authorized, sponsored or endorsed by the OEM. All OEM names mentioned in this website are registered trademarks.

Submissions, Reviews, Feedback and other Postings to the Website

If you submit, upload or post any comments, ideas, suggestions, information, files, images or other materials to us or our Website ("Submissions"), you agree that RSG shall have a royalty-free, irrevocable, transferable right and license to use the Submissions however RSG desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Submissions and/or incorporate such Submissions into any form, medium or technology throughout the world. RSG is and shall be under no obligation (1) to maintain any Submissions in confidence; (2) to pay to you any compensation for any Submissions; or (3) to respond to any user Submissions. RSG does not regularly review Submissions, but does reserve the right (but not the obligation) to monitor and edit or remove any Submissions submitted to the Website. You are and shall remain solely responsible for the content of any Submissions. RSG and its affiliates take no responsibility and assume no liability for any Submissions submitted by you or any third party, and you agree to defend, indemnify and hold RSG harmless from and against all third party claims, damages and expenses (including reasonable attorneys fees) against or incurred by RSG arising out of any Submissions.

Pricing

Prices listed are wholesale, do not include handling fees, taxes, or duties, and are subject to correction or change without notices.

Sales Tax

You are responsible for all applicable taxes or for providing valid sales tax exemption certificates.

Payment Terms

RSG accepts Visa, MasterCard, American Express, and Discover. If you have established RSG credit, checks are also accepted and payment terms are net 30 days from the date of shipment or pick-up. If you fail to make payment within 30 days, RSG may defer shipments until such payment is made, or may, at its option, cancel all or any part of unshipped orders. Delinquent balances over 30-days will accrue interest at a rate of 1.50% per month. Purchaser agrees to pay the cost of any and all expenses incurred by RSG to collect past due sums, including but not limited to legal, collection and court costs.

Credit Balance

You agree that any credit balances will be applied within one (1) year of its issuance. IF NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY BALANCE REMAINING WILL BE SUBJECT TO CANCELLATION, AND RSG SHALL HAVE NO FURTHER LIABILITY.

Shipping Charges

RSG ships anywhere in the contiguous US. For shipments outside of the contiguous US, a freight forwarder must be used.   Any fees associated with freight forwarding must be scheduled and paid for by the customer unless otherwise arranged with RSG.  Parts are shipped standard ground F.O.B. shipping point with freight costs and handling fees paid by the customer.  This covers only standard ground shipments within the contiguous US.  Other terms and conditions may apply for freight collect, hazardous materials, or special handling.  Any extra charges incurred for additional services, such as customer's carrier, special handling by the carrier, or expedited shipment must be paid by the customer prior to shipment.  Title and risk of loss pass to the customer upon tender of shipment to the carrier.   If product is damaged in transit, customer must file claim with the carrier.

Force Majeure

RSG shall not be liable for any delay in or impairment of performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, shortages, inability to procure product, supplies of raw materials, severe weather conditions, or any other circumstances or cause beyond the control of RSG in the conduct of its businesses.

Product Substitution

Products may be substituted by the manufacturer and may not always exactly match descriptions and/or images.

Disclaimer of Warranties

RSG offers the products, this Website, and any affiliated applications as-is and makes no representations or warranties of any kind concerning the services, express, implied, statutory, or otherwise, including without limitation, warranties of title, merchantability, fitness for a particular purpose, or non-infringement. RSG does not warrant that this Website and any affiliated applications will be unerring or error-free, that content made available on or through the this Website and any affiliated applications will be error-free, that defects will be corrected, or that this Website and any affiliated applications used by RSG are free of viruses or other harmful components. RSG does not warrant or make any representation regarding use of the content available through this Website and any affiliated applications in terms of accuracy, reliability, or otherwise.

Illustrations and Descriptions

Illustrations and descriptions are provided for identification purposes. RSG takes no responsibility that an item will suit a specific purpose.

Cancellation

Any cancellation must be approved by RSG, and may be subject to restocking and other charges.

Product returns

Email parts@shopRSGparts.com for instructions on how to return product. RSG will not accept any returns without prior approval or consent, which will be given or withheld at RSG's discretion. A restocking fee will apply for most returns. No returns will be accepted beyond 60 days of purchase. Special orders may not be cancelled or returned.

 

This document embodies the entire agreement between the parties, and no oral agreement or conversation shall be held to alter the provisions hereof, with the exception of modifications initiated by RSG upon providing thirty (30) days written notice of same.

Frequently Asked Questions

How do I search for the products I need?

Enter any combination of Manufacturer Name, Manufacturer Part Number, RSG Part Number, Descriptive Keywords, and/or Model Number in the Search Box to identify the item you are looking for. The products that most closely resemble the search information will be shown on the results page.

Why am I being asked to log-in?

Logging into RSG will provide you with the simplest, most user-friendly experience while on the Website. By logging in, you will be able to order utilizing your open account or saved, secure credit card information along with your saved shipping address and preference information. Additionally, you will be able to access any volume discounts or contract pricing that you have agreed to with RSG. On top of this, you will be able to view your complete order history and details.

What do I do if I forgot my password?

No problem. Just click the Sign in link on the top right of the header. Under area where you would enter in your login information is a link, “Forgot your password?” Enter your email address and you will be sent an email with instructions on how to reset your password. If you have any issues, you can always call us at (480) 566-0169 and we'll gladly help!

How can I open an account with RSG?

If you order regularly and have a strong credit history, you may be a candidate for an open credit account with RSG. If this is the case, call (480) 566-0169 and request an open account. We will ask you a few questions and you will then need to complete a credit application. Once we check your credit history, we will determine whether an open account is appropriate. This process usually takes about 72-hours to complete. In the meantime, go ahead and order using your credit card.

How can I use my open account with RSG?

Simply register on our site by clicking on the "Register now" link at the top of the page. Within 1 business day we will apply all of the terms that you enjoy in your phone/fax ordering to RSG!

The equipment model I am looking for doesn't show up. How can I find the parts for this equipment?

RSG has placed model numbers into our search system for the most searched equipment brands. We will continue to add models to simplify your search and improve the ease of ordering with RSG. If you do not find what you need by putting in a model number, try putting in anything else that you know about the product. For example, place the manufacturer and the type of product into the search box. You can continue to narrow your search using the search refinements on the left-hand side of the search results page. If you simply cannot find what you need, don't hesitate to call us at (480) 566-0169, one of our Customer Service Representatives will help you!

Taxes and Fees

Sales Tax

You are responsible for all applicable taxes or for providing valid sales tax exemption certificates. If your purchase is exempt from sales tax, please send your exemption certificate to parts@shopRSGparts.com

Payment Terms

RSG accepts Visa, MasterCard, American Express, and Discover. Payment is due at the time of sale unless credit has been established with RSG.  If you have established RSG credit, checks are also accepted and payment terms are net 30 days from the date of shipment or pick-up. If you fail to make payment within 30 days, RSG may defer shipments until such payment is made, or may, at its option, cancel all or any part of unshipped orders. Delinquent balances over 30-days will accrue interest at a rate of 1.50% per month. Purchaser agrees to pay the cost of any and all expenses incurred by RSG to collect past due sums, including but not limited to legal, collection and court costs.

Credit Balance

You agree that any credit balances will be applied within one (1) year of its issuance. IF NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY BALANCE REMAINING WILL BE SUBJECT TO CANCELLATION, AND RSG SHALL HAVE NO FURTHER LIABILITY.

Warranty, Return, and Replacement Terms and Conditions

Disclaimer of Warranties

RSG offers the products, this Website, and any affiliated applications as-is and makes no representations or warranties of any kind concerning the services, express, implied, statutory, or otherwise, including without limitation, warranties of title, merchantability, fitness for a particular purpose, or non-infringement. RSG does not warrant that this Website and any affiliated applications will be unerring or error-free, that content made available on or through the this Website and any affiliated applications will be error-free, that defects will be corrected, or that this Website and any affiliated applications used by RSG are free of viruses or other harmful components. RSG does not warrant or make any representation regarding use of the content available through this Website and any affiliated applications in terms of accuracy, reliability, or otherwise.

Warranty and Liability

Each item carries the full warranty of the manufacturer. Any liability claim will be limited to the purchase price. Shipping and/or labor charges are not covered. RSG assumes no obligation on the part of any manufacturer except to process warranty claims to the manufacturer on behalf of our customers. Individual manufacturer's warranty policies will be provided upon request.

Commercial Use: No warranty is offered to consumers, as defined in the Magnuson-Moss Warranty Act. All items sold are intended for resale, business use, or equipment manufacture and warranted against defects in workmanship or materials only to the extent of the warranty supplied by the manufacturer.

Product Returns by Mail

Most new, unopened items may be returned to RSG in their original packaging within 90 days of purchase for credit.  A restocking fee will apply for most returns. No returns will be accepted beyond 90 days of purchase. Special and/or Custom orders may not be cancelled or returned. Email parts@shopRSGparts.com for instructions on how to return product. RSG will not accept any returns without prior approval or consent, which will be given or withheld at RSG's discretion.

Defective Parts & Warranty Inquires

For new parts that have been installed and no longer work within 90 days of purchase or have a manufacturer defect, please submit a warranty request to parts@shopRSGparts.com. We will review and send information about coverage and returning the part, if necessary, within 24 hours. Should you need a replacement, please order one at your leisure.

Cancellation

Any cancellation must be approved by RSG and may be subject to restocking and other charges.

This document embodies the entire agreement between the parties, and no oral agreement or conversation shall be held to alter the provisions hereof, with the exception of modifications initiated by RSG upon providing thirty (30) days written notice of same.