FAQs

How do I search for the products I need?

Enter any combination of Manufacturer Name, Manufacturer Part Number, RSG Part Number, Descriptive Keywords, and/or Model Number in the Search Box to identify the item you are looking for. The products that most closely resemble the search information will be shown on the results page.

Why am I being asked to log-in?

Logging into RSG will provide you with the simplest, most user-friendly experience while on the Website. By logging in, you will be able to order utilizing your open account or saved, secure credit card information along with your saved shipping address and preference information. Additionally, you will be able to access any volume discounts or contract pricing that you have agreed to with RSG. On top of this, you will be able to view your complete order history and details.

What do I do if I forgot my password?

No problem. Just click the Sign in link on the top right of the header. Under area where you would enter in your login information is a link, “Forgot your password?” Enter your email address and you will be sent an email with instructions on how to reset your password. If you have any issues, you can always call us at (480) 566-0169 and we'll gladly help!

How can I open an account with RSG?

If you order regularly and have a strong credit history, you may be a candidate for an open credit account with RSG. If this is the case, call (480) 566-0169 and request an open account. We will ask you a few questions and you will then need to complete a credit application. Once we check your credit history, we will determine whether an open account is appropriate. This process usually takes about 72-hours to complete. In the meantime, go ahead and order using your credit card.

How can I use my open account with RSG?

Simply register on our site by clicking on the "Register now" link at the top of the page. Within 1 business day we will apply all of the terms that you enjoy in your phone/fax ordering to RSG!

The equipment model I am looking for doesn't show up. How can I find the parts for this equipment?

RSG has placed model numbers into our search system for the most searched equipment brands. We will continue to add models to simplify your search and improve the ease of ordering with RSG. If you do not find what you need by putting in a model number, try putting in anything else that you know about the product. For example, place the manufacturer and the type of product into the search box. You can continue to narrow your search using the search refinements on the left hand side of the search results page. If you simply cannot find what you need, don't hesitate to call us at (480) 566-0169, one of our Customer Service Representatives will help you!